This Is This

And they wrote back.

From: “Customer Services (Buses)” <customerservices@tfl-buses.co.uk>
To: Cliff Jones - Citizen Journalist (OK, I added that)
Subject: London Buses
Date: 10 November 2006 17:15

Our Ref: XXXXXXXXXXX                   
Date:  10 November 2006   

Dear Mr Jones

Incident on route 391

Thank you for your recent email.

I was concerned to learn of your distressing incident on route 391.  Our drivers should be professional and courteous at all times. I am very sorry for the obvious inconvenience caused to you and fellow passengers.

You will be pleased to know that I have contacted London United, who operate route 391 on our behalf. They will interview the driver in question about his conduct, and follow this up with appropriate action in line with their internal disciplinary procedures. For confidentiality reasons we cannot release details of an interview and any subsequent action taken. However this matter will be taken very seriously to ensure it doesn’t happen again.

As I’ve already mentioned, it’s essential that our bus drivers promote a positive image of London Buses, as well as operating their vehicle to the highest safety standard. Training is vital in achieving this. All drivers receive thorough training from their operating company. To augment this, we’ve developed an enhanced programme for all drivers aimed at raising standards of driving, as well as improving customer service skills. This training leads to a nationally recognised BTEC qualification. We are committed to continuously improving the service our drivers provide.

Thank you once again for taking the time to write. I hope your journeys in the future are more pleasant.  If I can be of any further help please feel free to get in touch.

Yours sincerely

Alwin Fernandez
Customer Services
**********************************************************************
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
are addressed. If you have received this email in error please notify
TfL IM Service Desk on 08452 340 017.

This footnote also confirms that this email message has been swept by
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Surface Transport
Transport for London
**********************************************************************

“…confidential and intended solely for the use of the individual” or not,  I have chosen to publish this letter, not because of a sense of fairness or that doing the right thing gets the right things done, but because I REALLY dig your name.

Alwin Fernandez?!?!

Are you fucking kidding me?

They’ve got Alwin Ferandez on the case, readers.

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