Buying Insurance Without Small Talk
I was buying insurance over the phone yesterday (rock and roll lifestyle? check.)
A guy was meant to call be back with an offer for £315, which was lower than my renewal. He said he would call me at one fourty five.
At one fourty the phone rang.
Rep: Hello, Mr. Jones.
Me: Speaking.
Rep: Hello, it’s Daniel from Big Insurance Company, you said to call you back about the insurance quote.
Me: Yeah, that’s right. Three fifteen wasn’t it?
Rep: I’ve got one fourty five here.
Me: One fourty five? OK. Even better.
See reader, I though he was saying £145 instead of 1:45.
Rep: I mean, I can do three fifteen if you want.
Me (laughing): No, one fourty five is great.
Rep: Do you want me to call back in five minutes?
Me (thinking they’ve made some mistake with the numbers and I can actually get away with paying less on my car insurance before the bozos realise): No, that’s fine.
Rep: OK, it’s just you said you were on your lunch break.
Me: That’s fine. I’ll take it.
Rep: So we agreed for me to call at one fourty five.
Me (penny dropping): Oh. Yeah, no, that’s fine.
Rep: So we’re looking at three hundred and fifteen pounds in total.
Me: Yeah.
Rep: And that’s for fully comp including legal assistance, windscreen cover and use of a courtesy car.
Me: Right.
I think some people think I miss the point when I am talking to them. Not you, of course.
It’s probably because my attention span isn’t great. If I don’t look after myself, I have the concentration of a crack baby. I have to read the first couple of pages of a book with a bookmark just to get me reading one line at a time because my mind flits around like a hummingbird on an espresso IVs. This is great for blogging, music and joking around, not so good when packing for a holiday.
I think my concentration is made worse by my surroundings. At work, I have four tvs on, I’m sending and email and having a conversation about something else while I’m preparing for a meeting I have, oh and doing actual work. And it happens, you know. I nail it, but it’s a task to go the other way when it’s called for.
Also, I’m not big on small talk. With many conversations, I get in and out, sometimes I extracting snippets of exchanges for my own information like wounded comrades from jungles.
I can also kill conversations pretty dead with random comments like the cab driver this week who broke a fifteen minute silence by saying to me: “That’s a popular car that one.”
Me: Huh?
Cab driver: That’s a popular car.
Me: Yeah.
Cab driver: Range Rover. Popular car, that.
Me: Popular car. 4.5?
Cab driver: At least.
Me: Very thirs-
Cab driver: Oh verrrry thirsty.
Me: Very thirsty. Mmm.
It’s better to say nothing. Thankfully, I have a gift of saying things sometimes that invokes the perfect conditions for a still and steady silence to develop, like when you get two owls sitting together.
…
…
Like that.
Have a good weekend.
September 28th, 2007 at 4:37 pm
How odd, I’m exactly the same. I always describe myself as having the attention span of a three year-old with ADHD. I’m fine when there’s lots going on and I can do loads at the same time, but when I have to focus on one thing it’s death. So hard. My mind never turns off, always thinking seventeen different things…