The Telephone Rings – Part 2
February 29, 2008
Remember this? The Telephone Rings!*
They wrote back.
Dear Sir
We are very sorry that you were called buy one of our technicians at a very unreasonable hour, this was obviously a mistake and I can assure you we are not in the habit of calling our customers during the night.
As some of our technicians are based abroad, we have a process in place to ensure they check the current time in the customers location before calling. This check obviously didn’t take place on this occasion, and again, I can only apologise for this mistake. All of our technicians have been reminded of the process and the importance of following the guidelines.
Finally, I hope your experience of NETGEAR and its products hasn’t put you off purchasing NETGEAR in the future.
Your Sincerely
Michael Evans
UK&I Marketing Manager
NETGEAR UK
Have a great weekend everyone. I am full of cold and have no laptop and am unemployed for two days before starting new job on Monday.
Change, eh? Things would be the same without it.
7 comments
Good luck for Monday Cliff.
Nice of them to write (and point out the blindlingly obvious).
The sentence beginning “Finally…” is good. It’s like your dentist saying to you “I hope the excruciating pain and loss of feeling in your face won’t put you off coming back for more excruciating pain and loss of feeling in the future.”
All the best for your weekend of unemployment, Cliff
Should we have a whip-round? I hate to think of the poor Cliffster being unemployed for ANY length of time. The man has children for the love of god.
I hope your last day at AOL. Did you get the customary round of applause on your way down the floor? I bet there wasn’t a dry eye in the house.
And what Dan said.
I think CLiff was the last one out the door, no one left to applaud him.
Thanks everyone. Yes, Wendy, I got a standing ovation, it was very moving. Thanks for the best wishes for Monday.
I might like to mention that Cliff actually put in a full day on Friday – none of this last day shirking for Cliffster. A solid eight hours perched on top of the photocopier, making sure that each and every employee got their own, personal reminder of what will affectionately be known as The Jones Years.
It’s like a mildly grown-up version of the Wonder Years. Pob luc Cliff (that’s Welsh, like, for good luck)…
Leave a comment. Play nice. I will turn this blog around.